Refund policy

Unfortunately, because of the nature of the digital products, we cannot issue a refund once the files have been downloaded.

However, we will consider granting a refund that meets specific internal criteria (e.g., duplicate order) and will provide you with a refund at our discretion.

If you are not happy with the product, please get in touch with us and we will work with you to resolve the issue. 

Feel free to contact us at info@thepromptmate.com with any questions or concerns.

We are here to to help!